Frequently Asked Questions
Everything you need to know about your Teddy Fresh order.
When will my order ship?
Orders typically process within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information. Please note that processing times may increase during high-volume collection launches.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain items, such as face masks or final sale products, are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Customers are responsible for any applicable customs duties or taxes.
How should I care for my Teddy Fresh apparel?
To maintain the quality of your garments, we recommend machine washing cold with like colors and hanging to dry. For items with heavy embroidery or delicate fabrics, hand washing is preferred.
Can I cancel or modify my order?
Because we aim to process orders as quickly as possible, we are unable to guarantee cancellations or modifications once an order is placed. Please double-check your shipping address and size selection before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and shopPay for installment-based payments.